Refund and Returns Policy

This refund and return policy applies to purchases made through server-rack.com.sg.

Returns are accepted for defective or damaged products and non-defective products.
For non-defective products, a restocking fee of 20% of the product price applies.
Non-defective products must be unused, in original packaging, and returned by the customer.
Customers must notify us within 7 days of receiving the product.
Customers are encouraged to check product specifications, dimensions, and compatibility before purchase. Our team is available to assist with pre-purchase enquiries.

To request a return or replacement for defective items, customers must contact us with:

Upon verification, our team will arrange a replacement or a refund where applicable.

Customers returning non-defective products are responsible for:
- Ensuring the item is unused and in original packaging
- Arranging return shipping to our store
A 20% restocking fee will be applied to the refunded amount.
Refunds for approved returns will be processed within 7 days via the original payment method.
Original delivery charges are non-refundable.

If an item is delivered damaged or defective, we will arrange repair, replacement, or refund.
Visible shipping damage should be reported within 48 hours of delivery.
Functional defects should be reported within 7 days of delivery.
Claims reported after this period will be handled on a case-by-case basis.

Cancellation before shipment: Full refund
Cancellation after shipment: Subject to the defective/non-defective product return policy
Custom or special orders cannot be cancelled once procurement has commenced

Customers are responsible for confirming site accessibility, ensuring adequate manpower for offloading, and checking product dimensions against installation areas.
Delivery failure due to site inaccessibility may incur additional charges.

For all returns or exchanges, please contact us:

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